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- FAQs
FAQs
1. Lost or Stolen Packages
Cultivate Jeweler is not responsible for lost, stolen, or missing packages once they are marked as delivered. If your parcel is missing, please contact the courier (DPD or DHL) directly with your tracking number for assistance.
2. Sizing Assistance
Each product includes a detailed size guide and model references to help you choose the perfect fit. Still need help? Reach out to us at cultivatejeweler@gmail.com and we’ll gladly assist you.
3. International Shipping
We ship globally! For estimated delivery times, rates, and country-specific information, please refer to our Shipping & Care page.
4. Items That Don’t Fit
Please consult our sizing guide carefully before ordering. While we do not offer refunds, we do accept exchanges for sizing (subject to stock availability). Visit our Exchange Policy page for full details.
5. Privacy & Personal Information
Your privacy is important to us. Cultivate Jeweler securely stores your personal information and will never share or sell your data without your consent.
6. Order Tracking
Once your order is dispatched, you'll receive an email with a tracking link. Use it to monitor your order’s progress at any time.
7. Delayed Orders
If your order is taking longer than expected:
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Check your inbox (and junk folder) for tracking updates.
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Contact the courier directly using your tracking number.
Still need support? Email us at cultivatejeweler@gmail.com and we’ll help.
8. Missed Deliveries
Missed a delivery? Your parcel may be held at a local depot for a limited time. If unclaimed, it will be returned to us, and reshipping fees will apply.
9. Pre-Order Items
Orders containing both pre-order and ready-to-ship items will be shipped together once all items are in stock. Pre-order fulfillment may take up to 6 weeks.
10. Cancelling an Order
To cancel your order, email us at cultivatejeweler@gmail.com within 1 hour of placing it. Be sure to include your full name and order number.
Note: We do not accept cancellations via social media.